And getting an injury claim sorted is often a headache for workers - who are already in pain. The CEO clarified how to get the claim sorted most efficiently:

Leroy Almendarez, CEO - SSB
"That if you get injured on the job, if you get sick on the job, and you make your claim, there's a period of time for which - it's 26 weeks - after that you're assessed to see whether or not you can continue to work because the injury could have made you disabled or, you know, or unable to work anymore."

"The illness could also make you unable to work anymore. Then you claim or make a claim for invalidity, invalidity. And once you make a claim for invalidity, that's when you get a medical assessment. Even the injury. Because remember some injuries can also be self causing, and it must be on the job. If the injury was not caused on the job, then that injury does not really qualify. But you make your claim and that investigation takes place. It's not just a no, the investigation takes place. The good thing about our system as well, you can actually appeal. You can appeal if a claim is denied. You can appeal. An appeals tribunal is put into place and you can appeal if if the tribunal says, we will uphold Social Security and your claim is denied, you take it to the high courts and you take it to the High courts."