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But a new call center is trying to change that model. Transparent BPO has been in operation for 15 months now and provides more than a 100 jobs for Belizeans. We took a tour around the company to find out how they operate.:….

Monica Bodden Reporting
They first opened their doors in December of 2009 - and today over a hundred Belizeans have been employed. The company is called Transparent BPO and is a brand new and growing call center in Belize.

Bruce Young - Training Manager
"We are a telemarketing company and what that means is that we mostly focus our work in telesales and we are more of a BPO to be honest with you and BPO means Business Process outsourcer and what that means is that we handle more than one clients, we are not just tailor fitted to just one company or one specific thing. We do work in sales, customer service, data entry- we are very board company in that sense."

Transparent BPO'S Headquarters is IN Baltimore in the USA…

Bruce Young - Training Manager
"Our entire staff is 100% Belizean including management."

Monica Bodden
"Tell us a little bit about the staff. How many employees you guys have?"

Bruce Young - Training Manager
"Right now we are at 84 agents - just people working in the sales department right now but we want to scale bigger and grow. We ate looking forward to expanding, right now we are at 100 employees in total but we want to take what we are working with and just grow it to another level."

Transparent BPO says their company offers a number of opportunities for young people in telemarketing.

Bruce Young - Training Manager
"We are always looking for new talent. We want people to come work for us with any flexible shifts whether its day or night time. We want people to know that there is opportunity here for hiring and employment and for you to grow. It's not just a job really to be honest with you; I don't take it as just another job. A lot of people here don't take it as just another job; we want people to come here and take a seemingly ordinary job and take it into a career."

Monica Bodden
"Qualifications wise?"

Bruce Young - Training Manager
"There not as critique as you would think. We look for certain things, we like people who speak English and their first language - have a good command of the English language and if you can do it American accent like what I am trying to portray right now - that's definitely a plus. We look for people with the ability to sell something or just someone who have very good customer service skills. High school diploma is always good. We are looking for people that also are determine and want to be a part of what we are trying to do."

While recognizing the negative reputation Call Centers have in the country - the company believes it stands out for a number of reasons.

Bruce Young - Training Manager
"What make it different is a lot of things, not only the work that we do but also the environment that we portray. Everybody that works here want to come to work and that's what we strive for. We believe in a principle policy and that's basically if we treat our employees well - in turn they will work hard for us and we want to expand that idea of coming here and striving to be the best that you can be. I don't know if you know but there is like a negative mentality towards call centers and we kind of want to take that mentality and change it a lot actually because me personally when I started working here in 2009, i had taken this job and I have never been happier working somewhere than here."