Social Security is also providing the public with 2 options to make
claims for their benefits during the COVID-19 pandemic. One of them is
electronic, and the other is the old analog system that will be a bit
challenging, due to health risks to social security employees.
Nisbet-Cansino discussed both options, and she also shared why SSB is
hoping that most of your benefits claims will arrive via email:
Chandra Nisbet-Cansino - General Manager, Corporate & Customer
Relation Services, Social Security Board
“For us, essential services is the processing and payment of claims and
pensions and also the payment of contributory contributions by the
employers. Employers have access now to our online portal, so they
don’t need to come to the office to make payments. If they have not
signed up they can reach out to the relevant inspectors and that can be
done for them in a very short period of time. For the claimants,
getting claims, we now have 2 facilities available, they can drop their
claims in one of the branch drop boxes that we have available across
the country and they can submit their claim online via an email
address. Now what we are promoting is that we are asking that as much
as possible, that persons who are submitting claims to social security
at this time submit your claims through the mail option. Why are we
asking that? We’re asking that because the process will be faster for
those persons. Your claim goes directly to someone who is actually
sitting manning that email information and the process of exchange then
starts immediately. Foe example if your claim is not complete, if you
need a form filled in then that interaction takes place immediately. If
you drop your claim in one of the drop boxes, we will ask person who do
it use that option to expect delays, one of the reasons is because
those claims also have though a sanitisation process, simply because of
the studies that show that the COVID-19 virus can remain on cardboard
for as much as 24 hours, so those claims are then sanitised, I think
they are put aside for a day or two and then they are processed by our
staff because we have to keep our staff safe as well. We’re just
informing the public that if you choose to drop your claim in a drop
box, please expect some delays. If you choose the email option, your
claims will be likely be processed much further and the email address
for those claims that are going to be submitted, is
claims@socialsecurity.org.bz.â€
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